A tale of two managers -- The four building blocks : laying the foundation for results -- The passive- aggressive organization : everyone agrees but nothing changes -- The fits-and-starts organization : let 1,000 flowers bloom -- The outgrown organization : the good old days meet brave new world -- The overmanaged organization : "we're from corporate and we're here to help" -- The just-in-time organization : succeeding by the skin of our teeth -- The military precision organization : flying in formation -- The resilient organization : as good as it gets -- Caterpillar's journey to resilience : the Cat that came back