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Virtual reference best practices | tailoring services to your library / [electronic resource] :

Kern, M. Kathleen.

Virtual reference best practices tailoring services to your library / [electronic resource] : M. Kathleen Kern. - Chicago : American Library Association, c2009. - viii, 148 p. : ill. ; 28 cm.

ISBN: 9780838909751 (alk. paper)

Subjects--Topical Terms:
Electronic reference services (Libraries)

LC Class. No.: Z711.45 / .K47 2009

Dewey Class. No.: 025.5/2

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