Crisis management in the age of social media / (Record no. 75338)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 03524cam a2200817 i 4500 |
| 001 - CONTROL NUMBER | |
| control field | vtls000078774 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | MTX |
| 006 - FIXED-LENGTH DATA ELEMENTS--ADDITIONAL MATERIAL CHARACTERISTICS | |
| fixed length control field | m eo d |
| 007 - PHYSICAL DESCRIPTION FIXED FIELD--GENERAL INFORMATION | |
| fixed length control field | cr cn |||m|||a |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 160715s2013 nyua foab 001 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9781606495810 |
| Qualifying information | e-book |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| Canceled/invalid ISBN | 9781606495803 |
| Qualifying information | paperback |
| 035 ## - SYSTEM CONTROL NUMBER | |
| System control number | (OCoLC)854917592 |
| 035 ## - SYSTEM CONTROL NUMBER | |
| System control number | (CaBNVSL)swl00403097 |
| 039 #9 - LEVEL OF BIBLIOGRAPHIC CONTROL AND CODING DETAIL [OBSOLETE] | |
| Level of rules in bibliographic description | 201607151122 |
| Level of effort used to assign nonsubject heading access points | staff |
| -- | 201605041219 |
| -- | admin |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | CaBNVSL |
| Language of cataloging | eng |
| Description conventions | rda |
| Transcribing agency | CaBNVSL |
| Modifying agency | CaBNVSL |
| 050 #4 - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | HD49 |
| Item number | .C263 2013 |
| 082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.4056 |
| Edition number | 23 |
| 099 ## - LOCAL FREE-TEXT CALL NUMBER (OCLC) | |
| Classification number | Ebook |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Capozzi, Louis., |
| Relator term | author. |
| 9 (RLIN) | 114509 |
| 245 10 - TITLE STATEMENT | |
| Title | Crisis management in the age of social media / |
| Statement of responsibility, etc. | Louis Capozzi and Susan R. Rucci. |
| 250 ## - EDITION STATEMENT | |
| Edition statement | First edition. |
| 264 #1 - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE | |
| Place of production, publication, distribution, manufacture | New York, New York (222 East 46th Street, New York, NY 10017) : |
| Name of producer, publisher, distributor, manufacturer | Business Expert Press, |
| Date of production, publication, distribution, manufacture, or copyright notice | 2013. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 1 online resource (xi, 142 pages) : |
| Other physical details | illustrations. |
| 336 ## - CONTENT TYPE | |
| Content type term | text |
| Source | rdacontent |
| 337 ## - MEDIA TYPE | |
| Media type term | computer |
| Source | rdamedia |
| 338 ## - CARRIER TYPE | |
| Carrier type term | online resource |
| Source | rdacarrier |
| 490 1# - SERIES STATEMENT | |
| Series statement | Public relations collection, |
| International Standard Serial Number | 2157-3476 |
| 500 ## - GENERAL NOTE | |
| General note | Part of: 2013 digital library. |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE | |
| Bibliography, etc. note | Includes bibliographical references (pages 133-139) and index. |
| 505 0# - FORMATTED CONTENTS NOTE | |
| Formatted contents note | 1. The age of the instant crisis -- 2. Susan G. Komen's "Race for the headlines" -- 3 #DearNetflix: I am cancelling my subscription! Signed social media -- 4. To tweet or not to tweet? -- 5. Bank of America stands down -- 6. The friendly skies turn ugly -- 7. Racing from the storm -- 8. A less than "Progressive" approach -- 9. "Refrigerator gate" in China -- 10. Herding cats, the challenge of controlling employees -- 11. Crisis planning in the conversation age -- Notes -- References -- Index. |
| 506 ## - RESTRICTIONS ON ACCESS NOTE | |
| Terms governing access | Access restricted to authorized users and institutions. |
| 520 3# - SUMMARY, ETC. | |
| Summary, etc. | Social media has fundamentally changed the contract between institutions and their publics. Today, people expect a conversation, not a oneway diatribe. That, combined with the speed of the Internet, changes the game for anticipating, managing and ultimately avoiding a crisis. This book explores the challenges of managing crises in the age of social media. |
| 530 ## - ADDITIONAL PHYSICAL FORM AVAILABLE NOTE | |
| Additional physical form available note | Also available in print. |
| 538 ## - SYSTEM DETAILS NOTE | |
| System details note | Mode of access: World Wide Web. |
| 538 ## - SYSTEM DETAILS NOTE | |
| System details note | System requirements: Adobe Acrobat reader. |
| 588 ## - SOURCE OF DESCRIPTION NOTE | |
| Source of description note | Title from PDF title page (viewed on January 25, 2014). |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Crisis management. |
| 9 (RLIN) | 53058 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Social media. |
| 9 (RLIN) | 98431 |
| 653 ## - INDEX TERM--UNCONTROLLED | |
| Uncontrolled term | crisis management |
| 653 ## - INDEX TERM--UNCONTROLLED | |
| Uncontrolled term | crisis communication |
| 653 ## - INDEX TERM--UNCONTROLLED | |
| Uncontrolled term | crisis response |
| 653 ## - INDEX TERM--UNCONTROLLED | |
| Uncontrolled term | crisis prevention |
| 653 ## - INDEX TERM--UNCONTROLLED | |
| Uncontrolled term | social media crisis |
| 653 ## - INDEX TERM--UNCONTROLLED | |
| Uncontrolled term | social media |
| 653 ## - INDEX TERM--UNCONTROLLED | |
| Uncontrolled term | social media strategy |
| 653 ## - INDEX TERM--UNCONTROLLED | |
| Uncontrolled term | |
| 653 ## - INDEX TERM--UNCONTROLLED | |
| Uncontrolled term | stakeholders Facebook |
| 653 ## - INDEX TERM--UNCONTROLLED | |
| Uncontrolled term | Tweet |
| 653 ## - INDEX TERM--UNCONTROLLED | |
| Uncontrolled term | |
| 653 ## - INDEX TERM--UNCONTROLLED | |
| Uncontrolled term | |
| 653 ## - INDEX TERM--UNCONTROLLED | |
| Uncontrolled term | Tumblr |
| 653 ## - INDEX TERM--UNCONTROLLED | |
| Uncontrolled term | YouTube |
| 653 ## - INDEX TERM--UNCONTROLLED | |
| Uncontrolled term | Public relations |
| 653 ## - INDEX TERM--UNCONTROLLED | |
| Uncontrolled term | Corporate communication |
| 653 ## - INDEX TERM--UNCONTROLLED | |
| Uncontrolled term | reputation management |
| 653 ## - INDEX TERM--UNCONTROLLED | |
| Uncontrolled term | risk |
| 653 ## - INDEX TERM--UNCONTROLLED | |
| Uncontrolled term | natural disasters |
| 653 ## - INDEX TERM--UNCONTROLLED | |
| Uncontrolled term | accidents |
| 653 ## - INDEX TERM--UNCONTROLLED | |
| Uncontrolled term | customer complaints |
| 653 ## - INDEX TERM--UNCONTROLLED | |
| Uncontrolled term | rumors |
| 653 ## - INDEX TERM--UNCONTROLLED | |
| Uncontrolled term | rumor management |
| 653 ## - INDEX TERM--UNCONTROLLED | |
| Uncontrolled term | apologies |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Rucci, Susan R., |
| Relator term | author. |
| 9 (RLIN) | 114510 |
| 776 08 - ADDITIONAL PHYSICAL FORM ENTRY | |
| Relationship information | Print version: |
| International Standard Book Number | 9781606495803 |
| 830 #0 - SERIES ADDED ENTRY--UNIFORM TITLE | |
| Uniform title | 2013 digital library. |
| 9 (RLIN) | 114477 |
| 830 #0 - SERIES ADDED ENTRY--UNIFORM TITLE | |
| Uniform title | Public relations collection. |
| International Standard Serial Number | 2157-3476 |
| 9 (RLIN) | 114511 |
| 856 40 - ELECTRONIC LOCATION AND ACCESS | |
| Uniform Resource Identifier | <a href="http://portal.igpublish.com/iglibrary/search/BEPB0000241.html">http://portal.igpublish.com/iglibrary/search/BEPB0000241.html</a> |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | eBook |
No items available.
