Hospitality, leisure and tourism services and organizational behaviour -- Organizational structure and design -- Organizational politics: legitimacy and opposition -- Individuals in organizations: personality, perceptions and learning -- Individuals in organizations: attitudes, behaviour and motivation -- Emotions in leisure service organizations -- Groups, leadership and power -- Organizational culture: context for leisure services -- The empowered leisure service organization -- Effective communication in leisure service organizations -- Diversity management in organizations -- Management practice in leisure service organizations