Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler

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Call number: 658.8 Z48S 2009 Contributor(s):

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TextPublication details: Boston : McGraw-Hill/Irwin, c2009Edition: 5th edDescription: xxvii, 708 p. : ill. ; 26 cmISBN:

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Cover image	Item type	Current library	Home library	Collection	Shelving location	Call number	Materials specified	Vol info	URL	Copy number	Status	Notes	Date due	Barcode	Item holds	Item hold queue priority	Course reserves
	General Book	PBRU Library บรรณราชฯ ชั้น 4		หนังสือภาษาอังกฤษ ชั้น 4		658.8 Z48S 2009 (Browse shelf(Opens below))				1	Available			1000169356

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