The pain -- The problem -- The solution -- Discover your voice : unopened birth-gifts -- Express your voice : vision, discipline, passion and conscience -- Inspire others to find their voice: the leadership challenge -- The voice of influence : be a trim-tab -- The voice of trustworthiness : modeling character and competence -- The voice and the speed of trust -- Blending voices : searching for a third alternative -- One voice : pathfinding shared vision, values and strategy -- The voice and discipline of execution : aligning goals and systems for results -- The empowering voice : releasing passion and talent -- The 8th habit and the sweet spot -- Using our voices wisely to serve others