Part 1: Why you need activity-based costing -- The need for ABC information -- The limitations of managing with accounting -- Part 2: Why activity-based costing is the solution -- The ABC innovations -- Part 3: What ABC looks like -- The ABC model -- The ABC building blocks -- Resource planning and time-based ABC -- Resource planning and time-based ABC -- Part 4: Activity-based management -- Activity-based improvement -- The tools of activity-based management -- Building the world-class organization -- Customer profitability -- Part 5: How to implement ABC and ABM successfully -- Convincing management to change -- Developing the game plan -- Gathering the information -- Designing the model -- Part 6: How to sustain the success of ABC and ABM -- Continuous results from ABC