Chapter, Lesson, Part One: The X Factor.

Chapter, Lesson, Part Two: Select the Right People.

Chapter, Lesson, Part Three: Start Them Strong.

Chapter, Lesson, Part Four: Communicate Clear Expectations.

Chapter, Lesson, Part Five: Practice Participative Management.

Chapter, Lesson, Part Six: The Four Factors of Motivation.

Chapter, Lesson, Part Seven: The Three Rs.

Chapter, Lesson, Part Eight: Install Management by Values.

Chapter, Lesson, Part Nine: Practice Management by Objectives.

Chapter, Lesson, Part Ten: Use Management by Exception.

Chapter, Lesson, Part Eleven: Apply the Pareto Principle.

Chapter, Lesson, Part Twelve: Be a Teacher.

Chapter, Lesson, Part Thirteen: Train and Educate Continuously.

Chapter, Lesson, Part Fourteen: Insist on the Zero Defects Principle.

Chapter, Lesson, Part Fifteen: Introduce Quality Circles, Quality Teams.

Chapter, Lesson, Part Sixteen: Practice Brainstorming Regularly.

Chapter, Lesson, Part Seventeen: Become a Mentor.

Chapter, Lesson, Part Eighteen: Lead by Example.

Chapter, Lesson, Part Nineteen: Listen to Your Staff.

Chapter, Lesson, Part Twenty: Remember the Friendship Factor.

Chapter, Lesson, Part Twenty-One: Create Motivational Magic.

Cover, Title,Motivation--Preface, Introduction, TOC,Contents--Preface, Introduction, TOC,Introduction--References, Appendix, Index,Index.

Managers who create positive, rewarding, high-energy environments reduce absenteeism and turnover while dramatically increasing productivity and quality. This title reveals how to: ensure employees look forward to coming to work and feel passionate about what they do; challenge them with tasks that allow them to stretch; and more.