Performance consulting [electronic resource] : a strategic process to improve, measure, and sustain organizational results, 3rd edition of the classic bestseller, completely revised and updated/ Robinson, Dana Gaines;Robinson, James C.;Phillips, Jack J.;Phillips, Patricia Pulliam.
Material type:
TextLanguage: English Publication details: Berrett-Koehler Publishers, Inc., 2015.Description: 311 pISBN: - 9781626562301;
- 9781626562295
Chapter, Lesson, Part Introduction: Stop Jumping to Solutions and Make Performance Your Business!.
Chapter, Lesson, Part 1. Performance Consulting: The Process.
Chapter, Lesson, Part 2. Performance Consulting: The Mental Model and Logic.
Chapter, Lesson, Part FIRST PHASE: Identify Strategic Opportunities.
Chapter, Lesson, Part 3. Build Client Partnerships.
Chapter, Lesson, Part 4. Identify Strategic Opportunities Reactively.
Chapter, Lesson, Part 5. Identify Strategic Opportunities Proactively.
Chapter, Lesson, Part SECOND PHASE: Assess Business and Performance Needs.
Chapter, Lesson, Part 6. Define the SHOULDs.
Chapter, Lesson, Part 7. Assess the IS.
Chapter, Lesson, Part 8. Identify CAUSEs and Select Solutions.
Chapter, Lesson, Part THIRD PHASE: Implement and Measure Solutions.
Chapter, Lesson, Part 9. Alignment and Measurement Model.
Chapter, Lesson, Part 10. Develop and Implement the Measurement Plan.
Chapter, Lesson, Part 11. Determine Return on Investment (ROI).
Chapter, Lesson, Part FOURTH PHASE: Report and Sustain Results.
Chapter, Lesson, Part 12. Report Results and Develop Plans for Sustaining Results.
Chapter, Lesson, Part Conclusion: Commit Now to Make Performance Your Business.
Cover, Title,Performance consulting: a strategic process to improve, measure, and sustain organizational results, 3rd edition of the classic bestseller, completely revised and updated--Preface, Introduction, TOC,Dedication--Preface, Introduction, TOC,Contents--Preface, Introduction, TOC,List of Figures--Preface, Introduction, TOC,List of Tables--Preface, Introduction, TOC,Preface--References, Appendix, Index,Performance Consulting and Measurement Toolkit--References, Appendix, Index,Glossary--References, Appendix, Index,References--References, Appendix, Index,Index--References, Appendix, Index,About the Authors.
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