Ismail, Ahmed. <br/><br/>
Front office operations and management / 
Ahmed Ismail 
 - Albany, NY :  Delmar Thomson Learning,  c2002 
 - xix, 355 p. :  illus ;  25 cm. 
<br/><br/><label>ISBN: </label>0766823431 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Hotel front desk personnel.<br/>Hotel management.
<br/><br/><label>Dewey Class. No.: </label>647.94068  / I83F