Consumer behavior and managerial decision making /
Frank R. Kardes
- 2nd ed
- Upper Saddle River, N.J. : Prentice Hall, c2002
- xviii, 457 p. : illus ; 24 cm.
The scientific study of consumer behavior - - Consumer attention and comprehension - - Consumer memory - - Consumer judgment - - Consumer choice - - The message-learning approach to persuasion - - Cognitive approaches to persuasion - - Affective and motivational approaches to persuasion - - Self-Persuasion principles - - Social influence principles - - Online consumer behavior - - Segmentation and international marketing - - New product development - - Product management - - Biases in managerial decision making - - Strategies for improving managerial decision making