St Clair, Guy. <br/><br/>
Total quality management in information services / 
Guy St Clair 
 - London :  Bowker-Saur,  1997 
 - xxv, 261 p. :  illus ;  24 cm. 
<br/><br/><label>ISBN: </label>1857390393 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Information services--Management.<br/>Total quality management.
<br/><br/><label>Dewey Class. No.: </label>025.52  / S798T