Human communication /
Stewart L. Tubbs, Sylvia Moss
- 8th ed
- Boston : McGraw - Hill, c2000
- xiii, 530 p. : illus ; 24 cm.
The process of human communication - - Person perception - - The verbal message - - The nonverbal message - - Listening - - Relationships in process - - Conflict and negotiation - - Ethics and communication - - Interpersonal communication - - Intercultural communication - - Interviewing - - Small-group communication - - Public communication - - Organizational communication - - Mass communication