Kaplan, Robert S <br/><br/>
Strategy maps : converting intangible assets into tangible outcomes / 
Robert S. Kaplan, David P. Norton 
 - Boston :  Harvard Business School Press,  c2004 
 - xviii, 454 p. ;  24 cm. 
<br/><br/>Strategy maps -- Operations management processes -- Customer management processess -- Innovation processes -- Regulatory and social processes -- Aligning intangible assets to enterprise strategy -- Human capital readiness -- Information capital readiness -- Organization capital readiness -- Customizing your strategy map to your strategy -- Planning the campaign -- Private-sector organizations -- Public-sector organizations -- Nonprofit organizations 
<br/><br/><label>ISBN: </label>1591391342 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Strategic planning<br/>Intangible property--Management<br/>Human capital<br/>Management
<br/><br/><label>Dewey Class. No.: </label>658.4012  / K17S