01330nam a2200265 a 4500 vtls000045443 MTX 040612 2004 001 0deng d 1591391342 201607252117 VLOAD 1 STAFF MATRIX 201507161414 VLOAD 201306271742 VLOAD 200406121721 pawinee PBRU 658.4012 K17S Kaplan, Robert S 61381 Strategy maps : converting intangible assets into tangible outcomes / Robert S. Kaplan, David P. Norton Boston : Harvard Business School Press, c2004 xviii, 454 p. ; 24 cm. Strategy maps -- Operations management processes -- Customer management processess -- Innovation processes -- Regulatory and social processes -- Aligning intangible assets to enterprise strategy -- Human capital readiness -- Information capital readiness -- Organization capital readiness -- Customizing your strategy map to your strategy -- Planning the campaign -- Private-sector organizations -- Public-sector organizations -- Nonprofit organizations Strategic planning 22220 Intangible property Management 69183 Human capital 37404 Management 19525 Norton, David P 69184 200406 1 42679 42679 0 0 0 0 ENGfl4 PBRU PBRU 1005 2004-10-12 0.00 0 658.4012 K17S 1000114632 2018-06-21 00:00:00 1 2018-06-21 1