TY - BOOK AU - Hartley,Robert F. TI - Marketing mistakes and successes SN - 0471446386 U1 - 658.800973 PY - 2004/// CY - Hoboken, NJ PB - John Wiley KW - Marketing KW - United States KW - Case studies N1 - Marketing wars -- Great comebacks -- Managing change and crises -- Marketing management mistakes -- Notable marketing successes -- Ethical mistakes ER -