TY - GEN AU - Berger,Andrew TI - Smart things to know about six sigma SN - 1841124338 U1 - 658.4013 PY - 2003/// CY - Oxford PB - Capstone KW - Six sigma (Quality control standard) KW - Total quality management KW - Total quality control N1 - Includes bibliographical references (p. 269-270) and index ER -