TY  - BOOK
AU  - Merrier,Patricia
TI  - The Basics business communication
SN  - 0538722959
U1  - 658.45 
PY  - 2000///
CY  - Mason, Ohio
PB  - South-Western Educational
KW  - Business communication
N1  - Includes index; Understanding the communication process -- Planning written business messages -- Developing business messages -- Writing positive and neutral news messages -- Writing bad news messages -- Writing persuasive messages -- Writing employment and special messages
ER  -