Ronan, Jana Smith <br/><br/>
Chat reference :  a guide to live virtual reference services / 
Jana Smith Ronan 
 - Westport, Conn. :  Libraries Unlimited,  2003 
 - xiii, 225 p. :  ill. ;  24 cm 
<br/><br/><label>ISBN: </label>1591580005 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Electronic reference services (Libraries)<br/>Electronic reference services (Libraries)--Computer programs<br/>Electronic reference services (Libraries)--Case studies--United States
<br/><br/><label>Dewey Class. No.: </label>025.524  / R768C