TY  - BOOK
AU  - Ronan,Jana Smith
TI  - Chat reference: a guide to live virtual reference services 
SN  - 1591580005
U1  - 025.524 
PY  - 2003///
CY  - Westport, Conn.
PB  - Libraries Unlimited
KW  - Electronic reference services (Libraries)
KW  - Computer programs
KW  - United States
KW  - Case studies
ER  -