Owen, Tim Buckley <br/><br/>
Success at the enquiry desk :  successful enquiry answering - every time / 
Tim Buckley Owen 
 - 4th ed. 
 - London :  Facet,  2003 
 - xiii, 114 p. ;  22 cm. 
 - The Successful LIS professional .
<br/><br/><label>ISBN: </label>1856044777 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Reference services (libraries)
<br/><br/><label>Dewey Class. No.: </label>025.52  / O97S