TY  - BOOK
AU  - Owen,Tim Buckley
TI  - Success at the enquiry desk: successful enquiry answering - every time 
T2  - The Successful LIS professional
SN  - 1856044777
U1  - 025.52 
PY  - 2003///
CY  - London
PB  - Facet
KW  - Reference services (libraries)
ER  -