@book{65574,
	author = {Gargiulo, Terrence L., and Scott, Gini Graham.},
	title = {In the land of difficult people :},
	publisher = {AMACOM,},
	year = {c2008.},
	address = {New York :},
	url = {http://portal.igpublish.com/iglibrary/search/AMAB0000411.html}
}