TY  - BOOK
AU  - Susan H.Shearouse
TI  - Conflict 101: a managers guide to resolving problems so everyone can get back to work
SN  - 0814417116
PY  - 2011///
PB  - American Management Association
UR  - http://portal.igpublish.com/iglibrary/search/AMAB0000683.html
ER  -