@book{65638,
	author = {Spanyi, Andrew. and Books24x7, Inc.},
	title = {Operational leadership},
	editor = {Books24x7.com [generator])},
	publisher = {Business Expert Press,},
	year = {2010},
	address = {New York :},
	url = {http://portal.igpublish.com/iglibrary/search/BEPB0000044.html}
}