@book{65644,
	author = {Agnihotri, Raj S. and Rapp, Adam A. and Books24x7, Inc.},
	title = {Effective sales force automation and customer relationship management},
	editor = {Books24x7.com [generator])},
	publisher = {Business Expert Press,},
	year = {2010},
	address = {New York, N.Y. :},
	url = {http://portal.igpublish.com/iglibrary/search/BEPB0000050.html}
}