TY - BOOK AU - Agnihotri,Raj S. AU - Rapp,Adam A. ED - Books24x7, Inc. TI - Effective sales force automation and customer relationship management: a focus on selection and implementation SN - 1606491288 (ebook) AV - HF5438.35 .A36 2010eb U1 - 658.81/00285 22 PY - 2010/// CY - New York, N.Y. PB - Business Expert Press KW - Customer relations KW - Management KW - Sales force management KW - Sales management KW - Data processing KW - Selling UR - http://portal.igpublish.com/iglibrary/search/BEPB0000050.html ER -