Conger, Sue A. <br/><br/>
Process mapping and management  [electronic resource]/ 
Sue Conger 
 - New York :  Business Expert Press,  2011 
<br/><br/><label>ISBN: </label>160649130X (e-book) 9781606491300 (e-book) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Process control<br/>Quality control<br/>Six sigma (Quality control standard)<br/>Total quality management
<br/><br/><label>LC Class. No.: </label>TS156.8  / .C66 2011eb 
<br/><br/><label>Dewey Class. No.: </label>670.427