01017nam a2200301 a 4500 vtls000068962 MTX 160715s2011 nyua sb 001 0 eng d 160649130X (e-book) 9781606491300 (e-book) 1606491296 (pbk.) 9781606491294 (pbk.) 201607151110 staff 201606281146 maprang 201306272310 VLOAD 201211201332 staff TS156.8 .C66 2011eb 670.427 23 Ebook Conger, Sue A. 99891 Process mapping and management [electronic resource]/ Sue Conger New York : Business Expert Press, 2011 Process control 41255 Quality control 43706 Six sigma (Quality control standard) 74540 Total quality management 23879 Books24x7, Inc. 19172 Books24x7 99892 http://portal.igpublish.com/iglibrary/search/BEPB0000089.html 10 65681 65681