TY  - BOOK
AU  - Conger,Sue A.
ED  - Books24x7, Inc.
TI  - Process mapping and management
SN  - 160649130X (e-book)
AV  - TS156.8 .C66 2011eb
U1  - 670.427 23
PY  - 2011///
CY  - New York
PB  - Business Expert Press
KW  - Process control
KW  - Quality control
KW  - Six sigma (Quality control standard)
KW  - Total quality management
UR  - http://portal.igpublish.com/iglibrary/search/BEPB0000089.html
ER  -