Kern, M. Kathleen. <br/><br/>
Virtual reference best practices  tailoring services to your library /  [electronic resource] : 
M. Kathleen Kern. 
 - Chicago :  American Library Association,  c2009. 
 - viii, 148 p. :  ill. ;  28 cm. 
<br/><br/><label>ISBN: </label>9780838909751 (alk. paper) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Electronic reference services (Libraries)
<br/><br/><label>LC Class. No.: </label>Z711.45  / .K47 2009 
<br/><br/><label>Dewey Class. No.: </label>025.5/2