TY  - BOOK
AU  - Kern,M.Kathleen
TI  - Virtual reference best practices: tailoring services to your library 
SN  - 9780838909751 (alk. paper)
AV  - Z711.45 .K47 2009
U1  - 025.5/2 22
PY  - 2009///
CY  - Chicago
PB  - American Library Association
KW  - Electronic reference services (Libraries)
UR  - http://portal.igpublish.com/iglibrary/search/ALAB0000177.html
ER  -