00821nam a2200217 a 4500001001400000003000400014008004100018020003100059039008300090050002300173082001600196099001000212100003100222245011900253260005300372300003500425650005300460856006600513942000700579999001700586vtls000069286MTX160715s2009    ilua     b    001 0 eng    a9780838909751 (alk. paper) 9a201607151113bstaffc1dSTAFF MATRIXc201306272315dVLOADy201211201348zstaff00aZ711.45b.K47 200900a025.5/2222  aEbook1 aKern, M. Kathleen.910035110aVirtual reference best practicesh[electronic resource] :btailoring services to your library /cM. Kathleen Kern.  aChicago :bAmerican Library Association,cc2009.  aviii, 148 p. :bill. ;c28 cm. 0aElectronic reference services (Libraries)97696841uhttp://portal.igpublish.com/iglibrary/search/ALAB0000177.html  c10  c65991d65991