Customer service in libraries :  best practices / 
edited by Charles Harmon, Michael Messina. 
 - Lanham :  The Scarecrow Press, Inc.,  2013. 
 - x, 108 p. :  ill. ;  23 cm. 
<br/><br/><label>ISBN: </label>9780810887480 9780810887497 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Public services (Libraries)--United States.<br/>Customer services--United States.
<br/><br/><label>Dewey Class. No.: </label>025.50973  / Cu987