00907nam a2200253 a 4500 vtls000073453 MTX 140504s2013 a 001 0 eng d 9780810887480 9780810887497 201507141242 VLOAD 201405041120 su 1 STAFF MATRIX PBRU 025.50973 Cu987 Customer service in libraries : best practices / edited by Charles Harmon, Michael Messina. Lanham : The Scarecrow Press, Inc., 2013. x, 108 p. : ill. ; 23 cm. Public services (Libraries) United States. 106414 Customer services United States. 106415 Harmon, Charles, 1960- 106416 Messina, Michael 106417 201405 1 70054 70054 0 0 0 0 ENGfl4 PBRU PBRU 1005 2014-05-04 1615.00 E25497 0 025.50973 Cu987 1000178982 2018-06-21 00:00:00 1 2018-06-21 1