TY  - BOOK
AU  - Harmon,Charles
AU  - Messina,Michael
TI  - Customer service in libraries: best practices 
SN  - 9780810887480
U1  - 025.50973 
PY  - 2013///
CY  - Lanham
PB  - The Scarecrow Press, Inc.
KW  - Public services (Libraries)
KW  - United States
KW  - Customer services
ER  -