00735nam a2200229 a 4500 vtls000074436 MTX 140912s2004 001 0deng d 0793188237 201605231544 sawat 1 STAFF MATRIX 201507161445 VLOAD 201409121137 maprang PBRU 658.812 G878P Gross, T. Scott 108138 Positively outrageous service : how to delight and astound your customers and win them for life / T. Scott Gross 2nd ed. Chicago : Dearborn Trade Pub., c2004 xii, 211 p. ; 23 cm. Customer services 78311 201409 1 71035 71035 0 0 0 0 ENGfl4 PBRU PBRU 1005 2014-09-12 0.00 E25682 0 658.812 G878P 1000180652 2018-06-21 00:00:00 1 2018-06-21 1