TY - BOOK AU - Hoover,John AU - DiSilvestro,Roger P. TI - The art of constructive confrontation: how to achieve more accountability with less conflict SN - 047171853X U1 - 658.3145 PY - 2005/// CY - Hoboken, N.J. PB - John Wiley & Sons KW - Communication in personnel management KW - Interpersonal confrontation KW - Conflict management ER -