00826nam a2200253 a 4500 vtls000074911 MTX 141110s2005 nyu 001 0 eng d 0385510306 201507201659 VLOAD 1 STAFF MATRIX 201411101509 maprang 658.812 P424R Peppers, Don 109036 Return on customer : creating maximum value from your scarcest resource / Don Peppers and Martha Rogers 1st ed. New York : Doubleday/Currency, 2005 viii, 296 p. ; 24 cm. Customer equity Management 109037 Customer relations Management 88273 Customer loyalty 108141 Rogers, Martha 109038 201411 1 71510 71510 0 0 0 0 ENGfl4 PBRU PBRU 1005 2014-11-10 0.00 E25885 0 658.812 P424R 1000181527 2018-06-21 00:00:00 1 2018-06-21 1