TY  - BOOK
AU  - Riechel,Rosemorie
TI  - Improving telephone information and Reference service in public libraries
SN  - 0208021566
U1  - 025.52 
PY  - 1987///
CY  - Homden com
PB  - Library Probessinal Peeblications
KW  - Public libraries
KW  - refercnce services
KW  - Telephone Refernce Services
ER  -