00724nam a2200205 a 4500 vtls000078533 MTX 160715s2008 ii g 001 0 eng d 9788126132317 (hbk.) 201607151118 staff 201605041216 admin Ebook Metti, M. C. 114012 Service quality management in hospitality and tourism / [electronic resource] M.C. Metti. New Delhi, India : Anmol Publications, c2008. 275 p. ; 23 cm. Hospitality industry Customer services. 114013 Tourism Customer services. 114014 http://portal.igpublish.com/iglibrary/search/ANMOLB0001460.html 10 75097 75097