Cook, Sarah.. <br/><br/>
Leading the customer experience  inspirational service leadership/  [electronic resource] : 
Cook, Sarah. 
 -  Ashgate Publishing Ltd.,  2015. 
 - 188 p. 
<br/><br/> Chapter 1. Why Does Leadership Matter When it Comes to Customer Experience?.  Chapter, Lesson, Part  Chapter 2. Qualities and Actions of the Customer-focused Leader.  Chapter, Lesson, Part  Chapter 3. Customer Insights and Priorities.  Chapter, Lesson, Part  Chapter 4. Recruiting for Attitude, Training for Excellence.  Chapter, Lesson, Part  Chapter 5. Motivating and Empowering Your People.  Chapter, Lesson, Part  Chapter 6. Communication and Praise.  Chapter, Lesson, Part  Chapter 7. Improve and Innovate.  Chapter, Lesson, Part  Chapter 8. Consistently Consistent.  Chapter, Lesson, Part Cover, Title,Leading the customer experience: inspirational service leadership--Preface, Introduction, TOC,Contents--Preface, Introduction, TOC,List of Figures--Preface, Introduction, TOC,Acknowledgements--Preface, Introduction, TOC,Preface--References, Appendix, Index,Bibliography--References, Appendix, Index,Index. 
<br/><br/><label>ISBN: </label>9781472447708 9781472447692 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Business & Economics<br/>Leadership