01824nam a2200349 a 4500 vtls000078649 MTX 160715121 001 0 eng d 9781472447708 9781472447692 201607151155 staff 201606141505 staff 201605041217 admin eng Ebook Cook, Sarah.. 114229 Leading the customer experience [electronic resource] : inspirational service leadership/ Cook, Sarah. Ashgate Publishing Ltd., 2015. 188 p. Chapter, Lesson, Part Chapter 1. Why Does Leadership Matter When it Comes to Customer Experience?. Chapter, Lesson, Part Chapter 2. Qualities and Actions of the Customer-focused Leader. Chapter, Lesson, Part Chapter 3. Customer Insights and Priorities. Chapter, Lesson, Part Chapter 4. Recruiting for Attitude, Training for Excellence. Chapter, Lesson, Part Chapter 5. Motivating and Empowering Your People. Chapter, Lesson, Part Chapter 6. Communication and Praise. Chapter, Lesson, Part Chapter 7. Improve and Innovate. Chapter, Lesson, Part Chapter 8. Consistently Consistent. Cover, Title,Leading the customer experience: inspirational service leadership--Preface, Introduction, TOC,Contents--Preface, Introduction, TOC,List of Figures--Preface, Introduction, TOC,Acknowledgements--Preface, Introduction, TOC,Preface--References, Appendix, Index,Bibliography--References, Appendix, Index,Index. Business & Economics 100403 Leadership 22690 http://portal.igpublish.com/iglibrary/search/ASHGATEB0005000.html 10 75213 75213