TY  - BOOK
AU  - Cook,Sarah.
TI  - Leading the customer experience: inspirational service leadership
SN  - 9781472447708
PY  - 2015///
PB  - Ashgate Publishing Ltd.
KW  - Business & Economics
KW  - Leadership
N1  - Chapter, Lesson, Part; Chapter 1. Why Does Leadership Matter When it Comes to Customer Experience?; Chapter, Lesson, Part; Chapter 2. Qualities and Actions of the Customer-focused Leader; Chapter, Lesson, Part; Chapter 3. Customer Insights and Priorities; Chapter, Lesson, Part; Chapter 4. Recruiting for Attitude, Training for Excellence; Chapter, Lesson, Part; Chapter 5. Motivating and Empowering Your People; Chapter, Lesson, Part; Chapter 6. Communication and Praise; Chapter, Lesson, Part; Chapter 7. Improve and Innovate; Chapter, Lesson, Part; Chapter 8. Consistently Consistent; Cover, Title,Leading the customer experience: inspirational service leadership--Preface, Introduction, TOC,Contents--Preface, Introduction, TOC,List of Figures--Preface, Introduction, TOC,Acknowledgements--Preface, Introduction, TOC,Preface--References, Appendix, Index,Bibliography--References, Appendix, Index,Index
UR  - http://portal.igpublish.com/iglibrary/search/ASHGATEB0005000.html
ER  -