01792nam a2200337 a 4500001001400000003000400014008004100018020001800059020001800077039006600095041000800161099001000169100002600179245011000205260003600315300001100351505010400362505009200466505007200558505008800630505007700718505006400795505006000859505006300919505032300982650003301305650002201338856007001360942000701430999001701437vtls000078649MTX160715121                  001 0   eng d  a9781472447708  a9781472447692 9a201607151155bstaffc201606141505dstaffy201605041217zadmin0 aeng  aEbook1 aCook, Sarah..911422900aLeading the customer experienceh[electronic resource] :binspirational service leadership/cCook, Sarah.  bAshgate Publishing Ltd.,c2015.  a188 p.0 gChapter, Lesson, ParttChapter 1. Why Does Leadership Matter When it Comes to Customer Experience?.0 gChapter, Lesson, ParttChapter 2. Qualities and Actions of the Customer-focused Leader.0 gChapter, Lesson, ParttChapter 3. Customer Insights and Priorities.0 gChapter, Lesson, ParttChapter 4. Recruiting for Attitude, Training for Excellence.0 gChapter, Lesson, ParttChapter 5. Motivating and Empowering Your People.0 gChapter, Lesson, ParttChapter 6. Communication and Praise.0 gChapter, Lesson, ParttChapter 7. Improve and Innovate.0 gChapter, Lesson, ParttChapter 8. Consistently Consistent.0 aCover, Title,Leading the customer experience: inspirational service leadership--Preface, Introduction, TOC,Contents--Preface, Introduction, TOC,List of Figures--Preface, Introduction, TOC,Acknowledgements--Preface, Introduction, TOC,Preface--References, Appendix, Index,Bibliography--References, Appendix, Index,Index.  aBusiness & Economics9100403  aLeadership92269040uhttp://portal.igpublish.com/iglibrary/search/ASHGATEB0005000.html  c10  c75213d75213