@book{75300,
	author = {Mann, Steve. and Gannon, Tony.},
	title = {IT Service Management Foundation Practice Questions},
	publisher = {British Informatics Society Limited,},
	year = {2012.},
	address = {Swindon :},
	url = {http://portal.igpublish.com/iglibrary/search/BCSB0000046.html}
}