Mann, Steve. <br/><br/>
IT Service Management Foundation Practice Questions  For ITIL Foundation Exam candidates.  [electronic resource] : 

 - Swindon :  British Informatics Society Limited,  2012. 
 - 1 online resource (107 p.) 
<br/><br/><label>ISBN: </label>9781780171159 9781780171142 
<br/><br/><label>Dewey Class. No.: </label>658.4038