00842nam a22002532u 4500001001400000003000400014008004100018020001800059020001800077039004500095082001300140099001000153100002500163245011900188260005900307300003100366700002600397700002500423700002500448730002500473856006600498942000700564999001700571vtls000078736MTX160715s2012|||||||     s|||||||||||eng|d  a9781780171159  a9781780171142 9a201607151120bstaffy201605041218zadmin00a658.4038  aEbook1 aMann, Steve.911440810aIT Service Management Foundation Practice Questionsh[electronic resource] :bFor ITIL Foundation Exam candidates.  aSwindon :bBritish Informatics Society Limited,c2012.  a1 online resource (107 p.)1 aGannon, Tony.91144091 aMann, Steve.91144081 aMear, Nigel.91144100 aEBL e-books.910016940uhttp://portal.igpublish.com/iglibrary/search/BCSB0000046.html  c10  c75300d75300