01059nam a22003012u 4500 vtls000078737 MTX 160715s2012||||||| s|||||||||||eng|d 9781906124946 201607151157 staff 201606141437 staff 201605041218 admin HD30.2 .B718 2012 004.0684 Ebook Brewster, Ernest. 114411 IT Service Management [electronic resource] : A guide for ITIL Foundation Exam candidates. Swindon : British Informatics Society Limited, 2012. 1 online resource (241 p.) Computer technical support. 114412 Information technology -- Management. 114413 Support services (Management). 114414 Griffiths, Richard. 114415 Lawes, Aidan. 114416 Sansbury, John. 114417 Ebook Library. 114418 http://portal.igpublish.com/iglibrary/search/BCSB0000047.html 10 75301 75301