TY  - BOOK
AU  - Brewster,Ernest
AU  - Griffiths,Richard
AU  - Lawes,Aidan
AU  - Sansbury,John
TI  - IT Service Management: A guide for ITIL Foundation Exam candidates
SN  - 9781906124946
AV  - HD30.2 .B718 2012 
U1  - 004.0684 
PY  - 2012///
CY  - Swindon
PB  - British Informatics Society Limited
KW  - Computer technical support
KW  - Information technology -- Management
KW  - Support services (Management)
UR  - http://portal.igpublish.com/iglibrary/search/BCSB0000047.html
ER  -